WELCOME TO EXORA ELITE™

EXORA ELITE™ (referred to as "we", "our" or "the brand") is a premium education consultancy helping students and families with India and overseas education decisions. This Privacy Policy explains how personal information may be collected, used, shared, protected and managed when individuals interact with our website, services, consultations and communications.

We respect the privacy of students, parents, guardians, prospective clients, website visitors and all individuals who engage with EXORA ELITE™. This policy applies to information collected through our website, direct enquiries, consultation processes, application assistance, and related communication channels.

This Privacy Policy is written in plain language so that you can clearly understand how your personal information is handled. By using our website or services, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue use of the website and services.

INFORMATION WE COLLECT

We may collect various categories of personal information that you voluntarily provide or that may be generated during your interaction with EXORA ELITE™. The types of information we collect depend on the nature of your enquiry and the services you request.

Identity information: Name, age or date of birth where required, and parent/guardian details where applicable for student counselling.

Contact information: Email address, mobile number, WhatsApp number, and address or location information when voluntarily provided.

Education information: Academic qualifications, marks or grades, course preferences, university preferences, destination preferences, career interests, test scores where voluntarily provided, and application-related information.

Documents: Academic documents, identity documents, application documents and other materials voluntarily submitted for counselling, shortlisting or application assistance.

Communication information: Enquiries, consultation details, messages, emails, WhatsApp communications, support requests and other correspondence with our team.

Website information: IP address, browser and device information, pages visited, approximate usage patterns, and cookies or similar technologies that help us understand website interactions.

We only collect information that is reasonably necessary to provide our services or respond to enquiries. We do not collect sensitive personal information unless it is required for a specific service and you have voluntarily provided it.

HOW WE COLLECT INFORMATION

Personal information may be collected through the following channels:

• Website enquiry and consultation booking forms
• Phone calls and direct conversations with our team
• WhatsApp and other messaging communications
• Email correspondence
• Application and counselling processes where you provide documents and details
• In-person or virtual consultation meetings
• Any other direct interaction with EXORA ELITE™

Some technical information, such as IP address and browser details, may be collected automatically when you visit our website through cookies and similar technologies. This information helps us maintain website security and improve the user experience.

WHY WE USE PERSONAL INFORMATION

We use personal information for legitimate and clearly defined purposes in connection with our education consultancy services. These purposes include:

• Responding to enquiries and service requests
• Arranging and scheduling consultations
• Understanding student academic backgrounds, goals and requirements
• Providing career and education guidance
• Recommending suitable courses, universities and destinations
• Assisting with application preparation and submission where requested
• Communicating application updates and service-related messages
• Providing customer support and resolving concerns
• Improving our website, services and user experience
• Maintaining internal business records
• Preventing fraud, misuse or unauthorised activities
• Complying with applicable legal and regulatory obligations
• Sending relevant communications where permitted and requested

We do not use personal information for purposes unrelated to education counselling, career guidance or the delivery of services you have requested.

EDUCATION COUNSELLING & APPLICATION DATA

As an education consultancy, EXORA ELITE™ may receive academic and career-related information from students and families who seek personalised guidance. This information may include academic transcripts, marks, course preferences, destination preferences, career aspirations and other details that help us provide tailored recommendations.

When you request application assistance, certain information may need to be shared with relevant universities, educational institutions, application platforms or authorised service providers to complete the application process. We only share information that is necessary for the specific service you have requested and in accordance with applicable law.

We do not automatically share student information with every university or institution. Information is shared selectively and only when it is directly relevant to the application or counselling process you have engaged us for.

COMMUNICATIONS

We may communicate with you through email, phone, WhatsApp, SMS or similar channels, depending on the contact information you have provided and your communication preferences. Communication may include:

• Consultation confirmations and reminders
• Application updates and service-related notices
• Responses to your enquiries
• Important service updates or changes
• Educational information and relevant guidance you have requested
• Promotional or informational communications where you have consented

Where promotional communications are sent, you will have the option to opt out at any time. You may contact us using the details provided in the Contact Us section to update your communication preferences or unsubscribe from non-essential messages.

COOKIES & TECHNOLOGIES

Our website may use cookies and similar technologies to improve functionality, security and user experience. These technologies may collect limited technical information such as IP address, browser type, device information and pages visited.

Cookies may be used for:

• Essential purposes: Maintaining basic website functionality and security
• Analytics: Understanding how visitors interact with our website
• Preferences: Remembering user preferences for a smoother experience
• Security: Helping to prevent unauthorised access or malicious activity

Most browsers allow you to manage cookie settings through their preferences. You may choose to disable certain cookies, but this may affect the functionality of the website. We do not use cookies to collect sensitive personal information without your knowledge.

HOW WE SHARE INFORMATION

We may share personal information only where appropriate for providing requested services or fulfilling lawful purposes. We do not sell personal information to third parties for unrelated purposes. Categories of recipients may include:

• Universities and educational institutions where you have applied or expressed interest
• Application platforms and service providers involved in the application process
• Authorised technology and service providers who support our website and operations
• Communication providers used to deliver emails, messages or notifications
• Professional advisers such as legal or compliance consultants where required
• Government or regulatory authorities where disclosure is legally required

We take reasonable steps to ensure that any third party with whom we share information handles it in a manner consistent with this Privacy Policy and applicable data protection laws.

DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure and destruction. These measures may include secure storage, access controls, encryption where appropriate and regular review of our security practices.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You should also take appropriate precautions when sharing information online, such as using secure networks and maintaining the confidentiality of your own devices.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including providing services, maintaining business records, handling applications, resolving disputes, meeting legal obligations and fulfilling legitimate operational requirements.

Where an exact retention period is required by law or internal policy, it may be applied as follows: [INSERT RETENTION PERIOD IF APPLICABLE]. When information is no longer needed for the purposes for which it was collected, we take reasonable steps to securely delete or anonymise it, unless retention is required by law.

YOUR RIGHTS & CHOICES

Depending on applicable law and the nature of your interaction with EXORA ELITE™, you may have certain rights and choices regarding your personal information. These may include:

• Access: Requesting information about the personal data we hold about you
• Correction: Updating or correcting inaccurate or incomplete information
• Withdrawal of consent: Withdrawing consent where processing is based on consent
• Deletion: Requesting deletion or erasure of personal information where legally applicable
• Grievance: Raising concerns or complaints about how your information is handled
• Opt-out: Unsubscribing from certain promotional or non-essential communications

To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond to legitimate requests in accordance with applicable law and within a reasonable timeframe.

CHILDREN & MINORS

EXORA ELITE™ works with students and families, including individuals who may be minors. Where services involve individuals who are minors, we process personal information in accordance with applicable law and, where required, with appropriate involvement or consent of a parent or lawful guardian.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement as required by applicable law. If you believe that a minor has provided us with personal information without proper consent, please contact us so that we can take appropriate action.

THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to third-party websites or integrate with third-party services, including university websites, booking platforms, payment providers, social platforms or communication services. This Privacy Policy does not apply to those third-party websites or services.

We encourage you to review the privacy policies of any third-party services you interact with. We are not responsible for the privacy practices, content or security of external websites or services.

INTERNATIONAL DATA TRANSFERS

Because education applications may involve international universities and destinations, personal information may be processed or transferred outside India where necessary to provide the services you have requested and where permitted by applicable law. When such transfers occur, we take reasonable steps to ensure that the information is handled securely and in accordance with this Privacy Policy.

We do not transfer personal information to countries or jurisdictions that do not provide adequate protection unless appropriate safeguards are in place or the transfer is necessary for the performance of a contract or service you have requested.

DATA BREACH / SECURITY INCIDENTS

In the event of a suspected or confirmed personal data security incident, EXORA ELITE™ will take appropriate steps to assess the situation, contain the incident, remediate any vulnerabilities and notify affected individuals or authorities where required by applicable law.

We maintain reasonable incident response procedures to address potential data security issues promptly and effectively. However, we cannot guarantee that security incidents will never occur.

CHANGES TO THIS POLICY

EXORA ELITE™ may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or legal obligations. The most current version will always be available on our website with the updated Effective Date and Last Updated date clearly indicated at the top of this page.

Where changes are material, we may provide additional notice through our website or direct communication where appropriate. Continued use of our website or services after changes have been made constitutes acceptance of the updated Privacy Policy.