ACCEPTANCE OF TERMS

By accessing the EXORA ELITE™ website, submitting an enquiry, booking a consultation, purchasing a service, or otherwise engaging EXORA ELITE™ in any business capacity, you agree to be bound by these Terms & Conditions, together with any applicable proposal, quotation, statement of work, order or service agreement.

If you do not agree with any part of these Terms, please do not use our website or services. Your continued use of the website or services following any changes constitutes acceptance of those changes.

ABOUT OUR SERVICES

EXORA ELITE™ provides digital growth and sales-system services, including strategy, consulting, digital systems, CRM setup, automation, AI-enabled workflows, lead management, sales processes, marketing systems, and technology implementation.

The specific scope, deliverables and timelines for any service engagement are defined in the agreed proposal, quotation, statement of work, order, invoice, or service agreement. No service is provided beyond what is explicitly agreed in writing.

ELIGIBILITY

You may use our website and services if you are legally capable of entering into binding contracts. If you represent a company or organisation, you confirm that you have the authority to engage EXORA ELITE™ on its behalf and to bind that entity to these Terms.

We reserve the right to refuse service to anyone for any lawful reason, at our discretion, provided such refusal does not violate applicable law.

CLIENT INFORMATION & RESPONSIBILITIES

Clients are responsible for providing accurate, complete and timely information necessary for service delivery. Examples include business information, CRM information, lead information, marketing information, technical requirements, access credentials where necessary, and project requirements.

You represent and warrant that you have the legal right to provide any information, data, or materials you supply to EXORA ELITE™ for the purpose of receiving services. You are solely responsible for the accuracy and legality of all client-provided information.

SERVICE SCOPE

EXORA ELITE™ will provide services according to the scope explicitly defined in the applicable proposal, quotation, statement of work, or service agreement. Work outside the agreed scope may require a separate agreement, quotation, or additional fee. [INSERT COMMERCIAL TERMS WHERE REQUIRED]

Any modifications to the service scope must be agreed in writing by both parties. EXORA ELITE™ is not obligated to perform services beyond what has been expressly agreed.

AI & AUTOMATION SERVICES

Certain services provided by EXORA ELITE™ may involve artificial intelligence tools, automation systems, CRM software, analytics, third-party technology, or automated workflows. AI-generated outputs, recommendations or automated processes may require human review before business-critical use.

EXORA ELITE™ does not guarantee that AI-generated content, recommendations, or automated outputs will always be completely accurate, uninterrupted or error-free. Clients remain responsible for reviewing and approving any AI-assisted outputs where business decisions are involved.

We do not claim that services operate with fully autonomous decision-making. Human oversight is maintained where appropriate and required by law.

THIRD-PARTY PLATFORMS

Service delivery may depend on third-party platforms or software, which may include CRM platforms, payment providers, hosting providers, communication platforms, scheduling systems, AI platforms, advertising platforms, and automation platforms. These third-party services may have their own terms, pricing, limitations, outages, or policy changes.

EXORA ELITE™ cannot guarantee the continued availability, functionality, or compatibility of third-party platforms. We are not responsible for any disruptions, data loss, or changes caused by third-party providers.

LEADS & SALES OUTCOMES

EXORA ELITE™ provides systems, strategy, technology and implementation intended to support business growth and sales processes. However, EXORA ELITE™ does NOT guarantee any specific number of leads, qualified leads, sales, revenue, profit, conversion rate, ROI, client acquisition, business growth, or time-to-results.

Business outcomes depend on multiple factors outside EXORA ELITE™'s control, including market conditions, client execution, offer quality, industry dynamics, and external variables. Any examples, projections, case studies, or illustrations are for informational purposes only and do not constitute guarantees of future performance.

NO GUARANTEE OF RESULTS

EXORA ELITE™ does not warrant or guarantee any specific result, outcome, or performance level from the use of our services or website. Past performance, testimonials, or examples do not necessarily indicate future results.

All services are provided with the understanding that business growth involves inherent uncertainty. Clients engage EXORA ELITE™ with the understanding that results are not guaranteed.

FEES & PAYMENTS

Fees and payment terms are determined by the applicable proposal, quotation, invoice, order, or service agreement. Payment obligations, schedules, and any applicable deposits or milestones are as set forth in the specific written agreement.

Unless otherwise agreed, fees are non-refundable except as expressly provided in the applicable service agreement or as required by mandatory law. [INSERT COMMERCIAL TERMS WHERE REQUIRED]

INTELLECTUAL PROPERTY

All pre-existing intellectual property owned by EXORA ELITE™, including website content, branding, designs, systems, templates, frameworks, proprietary materials and software code, remains the exclusive property of EXORA ELITE™ unless otherwise agreed in writing.

Client-provided materials, data and information remain the property of the client. Ownership of any custom deliverables developed specifically for a client under a service engagement will be as set forth in the applicable service agreement.

CONFIDENTIALITY

Confidential business information shared during consulting or implementation, including business strategies, sales processes, customer information, CRM information, operational information, marketing information and proprietary workflows, should be treated with reasonable care and used only for legitimate service purposes.

Specific confidentiality obligations may also be governed by a separate non-disclosure agreement or service agreement where applicable.

ACCOUNTS & ACCESS

Where services require access to client systems, the client must provide lawful authorisation. Any credentials or access permissions provided must be accurate and limited to what is necessary for the agreed services.

The client remains responsible for all permissions granted to EXORA ELITE™ and for ensuring that access is revoked when no longer required. EXORA ELITE™ will only access systems necessary for service delivery and will take reasonable steps to protect any access credentials.

PROHIBITED USE

You agree not to use EXORA ELITE™'s website or services for any unlawful or abusive purpose. Prohibited activities include fraud, unlawful data collection, malicious activity, unauthorised access, infringement of intellectual property, distribution of harmful content, or violation of applicable laws.

We reserve the right to suspend or terminate access to services if we reasonably believe you are engaging in prohibited conduct.

WEBSITE CONTENT

Information on the EXORA ELITE™ website is provided for general informational purposes and may change from time to time. While we strive for accuracy, we do not guarantee that every statement on the website will always be current, complete or error-free.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, EXORA ELITE™ will not be liable for any indirect, incidental, consequential, special, or unforeseeable losses or damages arising from your use of the website or services, including but not limited to loss of profits, business interruption, or loss of data.

Any contractual liability that cannot be excluded by law shall be subject to the terms of the applicable service agreement and the mandatory provisions of applicable law. [INSERT AGREED LIABILITY LIMITATION IF REQUIRED]

INDEMNIFICATION

You agree to indemnify and hold harmless EXORA ELITE™, its affiliates, and its personnel from any claims, liabilities, damages or expenses arising from your unlawful use of the services, your breach of these Terms, your violation of third-party rights, or your misuse of the website or services.

SERVICE AVAILABILITY

Website and service availability may occasionally be interrupted due to maintenance, technical issues, third-party outages, security incidents, or events outside reasonable control. EXORA ELITE™ does not promise 100% uptime or uninterrupted access.

SUSPENSION OR TERMINATION

EXORA ELITE™ may suspend or terminate access to services in the event of a material breach of these Terms, unlawful use, non-payment where applicable, security concerns, or misuse of systems. Obligations already accrued prior to termination may survive where appropriate.

CHANGES TO SERVICES OR TERMS

EXORA ELITE™ may update these Terms from time to time. Updated Terms will show the revised "Last Updated" date. Continued use of the website or services after such changes may constitute acceptance of the revised Terms where legally appropriate.

GOVERNING LAW

These Terms shall be governed by the laws applicable in India, subject to mandatory applicable law. Where jurisdiction needs to be specified: [INSERT JURISDICTION]

DISPUTE RESOLUTION

The parties agree to first attempt good-faith resolution of any dispute arising from these Terms or the services. If formal dispute resolution is required, the specific mechanism shall be governed by the applicable service agreement. [INSERT DISPUTE RESOLUTION MECHANISM IF REQUIRED]

SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue to operate to the extent permitted by law. The invalid provision may be modified to reflect the original intent as closely as possible.

ENTIRE AGREEMENT

These Terms, together with any signed proposal, quotation, order, statement of work or service agreement, constitute the entire agreement governing the relevant service. In the event of a conflict, the specific written service agreement shall control where legally applicable.