OVERVIEW

This policy describes the general framework governing cancellations and refunds for EXORA ELITE™ services. The specific commercial terms agreed with a client may be set out in a proposal, quotation, invoice, statement of work, service agreement, or order confirmation.

Where there is a specific written agreement, the applicable agreement should be reviewed together with this policy. In the event of any conflict, the specific written agreement shall generally control to the extent legally applicable.

SERVICES COVERED

This policy may apply to services such as consulting, strategy, AI implementation, CRM implementation, automation setup, sales-system implementation, digital growth services, lead-generation systems, workflow development, and technology implementation.

Not every service will have identical refund terms. The applicable commercial terms for each engagement are defined in the relevant service agreement or proposal.

CONSULTATION & DISCOVERY SERVICES

Paid consultations or strategy sessions are subject to the terms agreed at the time of booking. Once a consultation or strategy session has been delivered, eligibility for a refund may depend on the agreed commercial terms.

Cancellation/Refund Terms: [INSERT CONSULTATION CANCELLATION / REFUND TERMS]

SERVICE FEES

Service fees are governed by the applicable proposal, invoice, quotation or service agreement. The total fee, payment schedule, and any applicable milestones are as set forth in the specific written agreement.

Fee Terms: [INSERT SERVICE FEE TERMS]

CANCELLATION BY CLIENT

A client who wishes to cancel a service should contact EXORA ELITE™ through the designated business contact provided in the applicable agreement or on our website.

Cancellation Notice Requirements: [INSERT CANCELLATION NOTICE REQUIREMENTS]

Eligibility for cancellation or refund may depend on the stage of service delivery, work already completed, resources already committed, third-party costs incurred, terms agreed before purchase, and applicable law.

REFUND ELIGIBILITY

Refunds, where available, are determined according to the applicable commercial agreement and this policy. EXORA ELITE™ does not automatically provide refunds unless the agreed terms provide for them.

Refund Eligibility Conditions: [INSERT ACTUAL REFUND ELIGIBILITY CONDITIONS]

WORK ALREADY COMPLETED

Where work has already been performed — such as strategy, consultation, research, system architecture, CRM configuration, automation development, workflow creation, implementation, technical setup, campaign preparation, or custom assets — the treatment of amounts paid for that work will depend on the applicable service agreement.

Terms for Work Already Completed: [INSERT TERMS FOR WORK ALREADY COMPLETED]

THIRD-PARTY COSTS

EXORA ELITE™ service fees are distinct from third-party charges. Third-party costs may include software subscriptions, CRM subscriptions, AI platform charges, advertising platform charges, hosting, domain registration, communication services, payment processing fees, and external service-provider fees.

Third-party charges may be subject to the third party's own refund and cancellation rules. Where applicable, third-party charges may not be refundable if the relevant provider does not permit refunds. EXORA ELITE™ cannot guarantee that third-party charges paid on a client's behalf will be recoverable.

SUBSCRIPTIONS & RECURRING SERVICES

If EXORA ELITE™ offers recurring services or subscriptions, cancellation terms are governed by the applicable agreement. Any notice period, renewal terms, or early termination provisions will be as set forth in the specific written agreement.

Subscription Cancellation Terms: [INSERT SUBSCRIPTION CANCELLATION TERMS]

PAUSED OR DELAYED PROJECTS

Projects may sometimes be delayed because of client approvals, missing information, delayed access, third-party dependencies, platform issues, or requested changes. The commercial consequences of a delay depend on the applicable agreement.

Project Pause/Delay Terms: [INSERT PROJECT PAUSE / DELAY TERMS]

SERVICE MODIFICATIONS

Clients may request changes to the scope of a service. Changes that materially alter the agreed scope may require a revised quotation, additional fees, revised timeline, or new statement of work. Any scope modification must be agreed in writing by both parties.

EXORA ELITE™ CANCELLATION

EXORA ELITE™ may need to suspend or terminate a service in circumstances such as material breach, unlawful use, non-payment, misuse of systems, security concerns, or circumstances outside reasonable control.

The treatment of outstanding payments or refunds in such cases should follow the applicable agreement and applicable law. EXORA ELITE™ will act reasonably and in good faith when making such determinations.

FAILED OR UNSUCCESSFUL BUSINESS OUTCOMES

A refund is NOT automatically created simply because a client does not achieve a particular business result, unless a written agreement expressly provides otherwise. EXORA ELITE™ services may support lead generation, sales systems, automation, conversion processes and business growth, but outcomes depend on many factors outside our control.

EXORA ELITE™ does not guarantee revenue, profit, leads, sales, ROI, conversion rate, or customer acquisition. Dissatisfaction with business results does not, by itself, constitute grounds for a refund unless the applicable agreement specifically provides for it.

REFUND PROCESS

To request a refund, the client should:

• Contact EXORA ELITE™ using the designated contact details
• Provide the relevant order/invoice information
• Explain the cancellation/refund request clearly
• Allow EXORA ELITE™ to review the request according to the applicable agreement and policy

Refund Processing Timeline: [INSERT REFUND PROCESSING TIMELINE]

PAYMENT REVERSALS / CHARGEBACKS

Clients are encouraged to contact EXORA ELITE™ first regarding billing disputes or refund requests where appropriate, so that we can attempt to resolve the matter efficiently. Unauthorised or fraudulent payment disputes may be investigated.

EXORA ELITE™ will cooperate with legitimate payment investigations and will respond to chargebacks in accordance with applicable payment network rules and applicable law.

EXCEPTIONS

Exceptional circumstances may be considered where appropriate, including technical issues, exceptional personal or business circumstances, duplicate payment, billing error, or unauthorised transaction. The final determination remains subject to the applicable agreement and law.

UPDATES TO THIS POLICY

EXORA ELITE™ may update this policy from time to time. The most current version will be available on our website with the updated Effective Date and Last Updated date clearly indicated. Continued use of our services after changes have been made may constitute acceptance of the updated policy.

CONTACT EXORA ELITE™

For any questions regarding this Refund & Cancellation Policy, please contact us: